This Privacy Policy explains how ITXITPro Information Technologies (“ITXITPro”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website https://itxitpro.ae/ (the “Site”) or use our services in the United Arab Emirates.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here, subject to applicable laws.

1. Who we are

ITXITPro is a global web development and digital marketing company providing technology, ecommerce, and performance marketing solutions.
Our group operates from multiple locations, including India, UAE, USA, Canada and Spain, and this Policy specifically governs processing of personal data collected via https://itxitpro.ae/

If you have any questions about this Policy or your data, you may contact us using the details in the “Contact us” section below.

2. Information we collect

2.1 Information you provide directly

We may collect the following categories of information when you voluntarily submit them through forms, live chat, email, or phone:

Identification details: name, company name, job title or role.
Contact details: email address, phone number, country, city, preferred communication channel.
Project and enquiry details: project description, budget range, timeline, website URL, technology preferences or services you are interested in (e.g., web development, SEO, PPC, ecommerce, maintenance).
Support and communication records: messages, feedback, testimonials, and any attachments you choose to share with us.

If you apply for a job via our careers or contact channels, we may also collect your CV, portfolio, LinkedIn profile, employment history, and any other information you choose to submit with your application.

2.2 Information collected automatically

When you visit or interact with the Site, we may automatically collect certain technical and usage information, such as:

Device and browser data: IP address, browser type and version, device identifiers, operating system, language settings, and screen resolution.
Usage data: pages viewed, time spent on pages, referring/exit pages, clickstream data, search queries, and other actions on the Site.
Location data: approximate geographic location inferred from IP address (country, city).

This information is typically collected using cookies, pixels, tags, scripts, and similar technologies, as described in the “Cookies and tracking technologies” section.

2.3 Information from third parties

Where permitted by law, we may receive limited information about you from:

Analytics and advertising partners (e.g., aggregated campaign performance metrics).
Social media and communication platforms when you interact with our profiles or click our ads.
Business partners, referrals, or public sources in the context of B2B outreach.

3. How we use your information

We use the information collected for the following purposes:

To provide and operate our services: responding to enquiries, scheduling consultations, preparing proposals, delivering web development, digital marketing, ecommerce, and related services.
To communicate with you: sending responses to your queries, service updates, administrative messages, and necessary notices.
To improve our Site and services: analyzing usage, monitoring performance, fixing issues, optimizing UX, and enhancing our offerings.
For marketing and remarketing: sending you relevant content, newsletters, case studies, offers, or running targeted campaigns, where permitted by law and subject to your choices.
For security and fraud prevention: protecting the Site, our business, and users against malicious activity, misuse, or legal violations.
For legal and compliance purposes: complying with applicable laws, regulations, industry standards, contracts, and asserting or defending legal claims.

We will only process your personal data where a lawful basis applies (such as consent, performance of a contract, legitimate interest, or compliance with legal obligations), depending on your jurisdiction.

4. Cookies and tracking technologies

The Site may use cookies and similar technologies to:

Remember your preferences and improve user experience.
Analyze traffic, performance, and on-site behavior.
Measure the effectiveness of our marketing campaigns.

Types of cookies used can include:

Strictly necessary cookies: essential for basic Site functionality and security.
Performance and analytics cookies: help us understand how visitors use the Site.
Functionality cookies: remember your selections or preferences.
Advertising and remarketing cookies: deliver more relevant ads and measure campaign results.

You can manage or disable cookies via your browser settings, and some browsers or jurisdictions may present dedicated cookie controls or banners. Note that disabling certain cookies may affect the functionality or performance of the Site.

For more details on cookies and your options, refer to our Cookie Policy if available on the Site.

5. How we share your information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

Within the ITXITPro group: with our affiliated entities and offices (e.g., India, UAE, USA, Canada, Spain) for administrative, operational, and support purposes.
Service providers and processors: with trusted third‑party vendors who assist us with hosting, cloud infrastructure, analytics, marketing tools, CRM, communications, and payment or invoicing solutions, under appropriate contractual safeguards.
Business partners: in limited cases where we collaborate on a project or refer you to a partner, with your knowledge or consent where required.
Legal and regulatory authorities: when necessary to comply with a legal obligation, enforce our terms, protect our rights, safety, users, or the public, or respond to lawful requests from competent authorities.
Business transfers: in connection with any merger, acquisition, restructuring, or sale of assets, where your data may be transferred as part of the transaction, subject to confidentiality obligations.

All third parties who process personal data on our behalf are required to handle it securely and only in accordance with our instructions and applicable law.

6. International data transfers

Because ITXITPro operates internationally, your personal data may be transferred to and processed in countries other than the one in which you reside, including India, the UAE, the USA, Canada, Spain, or other locations where we or our service providers maintain operations or servers.

Where required by law, we implement appropriate safeguards (such as contractual protections or equivalent mechanisms) to ensure that any cross‑border data transfers provide an adequate level of protection for your personal data.

7. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

For active business relationships or ongoing projects.
For the period required to comply with legal, accounting, or reporting obligations.
For the time necessary to resolve disputes or enforce agreements.

When the data is no longer required, it will be securely deleted, anonymized, or otherwise removed from our systems in accordance with our internal retention policies and applicable law.

8. Your rights and choices

Depending on your location and applicable data protection laws, you may have some or all of the following rights regarding your personal data:

Right to access: to request confirmation of whether we process your personal data and receive a copy.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to deletion (erasure): to request deletion of your personal data in certain circumstances.
Right to restriction: to request that we limit the processing of your data in specific situations.
Right to objection: to object to processing based on legitimate interests or for direct marketing.
Right to data portability: to request a structured, commonly used, machine‑readable copy of certain data.
Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time, without affecting prior lawful processing.

To exercise any of these rights, please contact us using the details in the “Contact us” section below, and we will respond in accordance with applicable law. We may need to verify your identity before processing your request.

You can also:

Opt out of marketing emails by using the unsubscribe link in our communications.
Manage cookie preferences through your browser or any consent banner made available on the Site.

9. Security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or damage. These measures may include:

Secure server configurations and encryption in transit where appropriate.
Access controls and role‑based permissions within our organization.
Regular monitoring, updates, and security reviews of our systems and infrastructure.

No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security. However, we continuously work to improve and maintain robust security practices.

10. Children’s privacy

Our Site and services are intended for business users and are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps to delete such information.

11. Third‑party websites

The Site may contain links to third‑party websites, applications, plug‑ins, or services that are not operated or controlled by ITXITPro.
This Privacy Policy does not apply to those third‑party properties, and we are not responsible for their content, policies, or practices. You are encouraged to review the privacy policies of any third‑party sites or services you visit.

12. Updates to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we update the Policy, we will revise the “Last updated” date at the top or bottom of this page.

In the event of material changes, we may also provide additional notice (such as a prominent notice on the Site, or direct communication where appropriate). Your continued use of the Site after any update constitutes your acceptance of the revised Privacy Policy.

13. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

ITXITPro Information Technologies – UAE
1801, API World Tower, Sheikh Zayed Road,
Dubai, United Arab Emirates

You may also reach out through the contact options provided on our Site (consultation portal, email, or phone), and our team will respond as soon as reasonably possible.